Target: Reduced IT Complexity and Cost
Today, the Dell Services Oracle Practice includes some 1,100
professionals and a network of Oracle-specific centers in
Brazil, China, India, Mexico, and the US. Dell is a Oracle
Platinum Partner, the highest level in Oracle’s partner pro-
grams. Overall, this practice is charged with supporting and
extending the ongoing efforts of both Dell and Oracle to
take cost and complexity out of the IT infrastructure. “For
most companies, 75 to 80 percent of their IT budget is
spent on maintaining the status quo—just keeping the
lights on from an IT perspective,” says Daigle. “Our goal as
a company is to drive that number down to under 50 per-
cent for our customers, so that they can focus on new and
strategic initiatives.”
The Dell Oracle Services Practice works with a wide
range of Oracle technologies. It offers services focusing on
applications, including the Oracle E-Business Suite,
PeopleSoft, JD Edwards, Hyperion, Oracle Business
Intelligence Enterprise Edition, Oracle Billing and Revenue
Management, and Siebel customer relationship manage-
ment applications. The practice also works with Oracle
Fusion middleware and service-oriented architecture prod-
ucts, as well as many of Oracle’s industry-specific offerings.
To help companies get the most out of these technologies, the Dell Oracle Practice provides consulting
that focuses on identifying opportunities for transformation or improvement through customization, modernization
and maintenance. And to help companies exploit those
opportunities, the practice provides development, customization, implementation, integration, testing and
maintenance services.
Meanwhile, Dell Services also help companies simplify
data center operations with assessment, design and implementation services that focus on Oracle Database, including Real Application Clusters, in a standards-based x86
environment. These services—designed to an enhance data
availability while lowering the total cost of ownership—are
based on best practices developed through rigorous joint
engineering between Dell and Oracle. Companies can also
offload database administration and get customized support through Dell Services.
S2 |
Addressing the Key Challenges
In addition to these broad Oracle-specific capabilities,
the Dell Services Oracle Practice helps Oracle users meet
specific IT and business challenges, with offerings that
address:
| Business Transformation. Dell Services uses best business processes and organizational change management,
coupled with Oracle ERP/SCM solutions to implement
transformational business improvement for companies
as they expand geographically into new markets and
products.
| Application management. Using a Service Level
Agreement (SLA)-based delivery model, these services
focus on delivering both cost-effective, reliable service
and ongoing quality and productivity improvements.
Delivery is based on ITIL, CMMI, and AIM methodologies,
and a mix of on shore, near shore, and off shore
resources tailored to the client organization’s specific
needs. Dell’s application management services include
functional and technical support, support for ancillary
systems, core DBA services, infrastructure hosting, network services and help-desk support.
| Business intelligence. Dell helps Oracle users provide
management with more comprehensive reporting on
business performance, along with deep-dive analytics
and dashboards to support improved decision making.
The Dell Services Optimized Business Intelligence program integrates key financial and operational informational analytics throughout the organization with a
focus on using best practices to standardize processes
and drive profitability. Dell also provides data models for
key industries, and an optimization program to jumpstart business-intelligence deployments.
| Master Data Management. Oracle has a growing number of pre-built Master Data Management (MDM) solutions, such Hyperion Data Relationship Management,
Oracle Customer Hub, Oracle Product Hub, Oracle Site
Hub and Oracle Higher Education Constituent Hub. Dell
offers a portfolio of MDM services that help companies
leverage those Oracle solutions.
| ERP Healthcheck. Dell Services ERP Healthcheck gauges
how effectively an organization is leveraging its current
Oracle applications, and then helps it to realize the full
value of those applications. The service addresses issues
by evaluating the existing deployment, mapping business requirements to the application configuration, identifying performance gaps, and providing a roadmap for
filling those gaps.
