FOCUSING IT ON BUSINESS
Oracle Enterprise Manager 11g delivers business-driven IT management.
BY DAVID BAUM
The steady adoption of grid, cloud, and other virtualized computing models brings many benefits
to today’s enterprise—flexibility and agility to respond
to changing market conditions, for instance—but also
burdens IT with new types of management challenges.
With information systems spanning disparate servers,
storage devices, networks, and datacenters, identifying
and resolving issues involving business or service
quality is not always a clear-cut task.
I-HUA CHEN
“Traditionally, IT has focused on managing
individual infrastructure elements and components
such as servers, storage devices, operating systems,
application servers, and databases, but increasingly
the focus is on the overall end-to-end business
service delivered by IT,” says Tim Grieser, program vice
president of enterprise system management software
at IDC. “Systems management must now extend
well beyond maintaining the health of individual
components to actually delivering and maintaining
good service quality for the end user.”
MANAGING LARGE-SCALE SOA ENVIRONMENTS
Healthways, a leading global provider of specialized,
comprehensive healthcare and disease management
solutions, develops evidence-based programs designed
to promote wellness among healthy individuals, slow
