Theresa Enebo and Aaron Seabaugh
CLOUD ARCHITECTS OF THE YEAR
Ease of use and availability help make cloud a game changer.
For some, cloud I T architectures might be as intangible as a wispy
cirrus streak across the sky. But for Tele Tech Holdings’ clients
and employees, cloud solutions are remarkably tangible. Just ask
Theresa Enebo and Aaron Seabaugh, Oracle Magazine’s Cloud
Architects of the Year.
“The most-important experiences our clients have with our
cloud services are ease of use and availability,” says Seabaugh,
director of IT client solutions at Tele Tech. “We needed technologies
that could handle volume, scale easily to accommodate growth,
and have a disaster recovery strategy. That’s why we selected Oracle
Fusion Middleware and Oracle Database solutions running on
Oracle’s Sun hardware.”
Tele Tech Holdings is a US$1.2 billion global business process
outsourcing company that provides front-office and back-office
customer relationship management solutions to Global 1,000
companies through a cloud platform. The company’s 40,000-plus
employees handle more than 3. 5 million customer interactions per
day with end customers in 85 countries.
Enebo and Seabaugh’s team created the technology
infrastructure that supports Tele Tech’s cloud platform. Previously,
the company was using homegrown middleware. By using an
Oracle-based cloud platform to help companies outsource their
sales and customer contact interactions, Tele Tech has reduced
the time it takes to provision new clients or projects from days to a
matter of minutes.
Names: Theresa Enebo and Aaron Seabaugh Job titles: Vice president, enterprise applications and development (Enebo) and irector of IT client solutions (Seabaugh) Company: Tele Tech Holdings Location: Englewood, Colorado Award: Cloud Architects of the Year 2010
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