Syntellect to Integrate Computer Telephony with
Oracle E-Business Suite
Oracle Gold Partner Syntellect, the provider
of the computer telephony integration
platform Syntellect CT Connect, is working
with Oracle to build and certify an adapter
between the latest releases of Syntellect CT
Connect and Oracle E-Business Suite.
Currently, Syntellect CT Connect for
Oracle E-Business Suite provides integra-
tion between Oracle Advanced Inbound
Telephony and a variety of telephone
switches. It enables agents answering
calls to quickly understand the context of
a call through screen pop-ups containing
relevant information about the customer.
Additionally, click-to-dial functionality
allows agents to dial contacts directly from
within business appli-
cations. All telephone
interactions with cus-
tomers are automati-
cally logged.
syntellect.com
ClearPeaks and Projected Consulting Launch Partnership
SmartDog, Centroid, eVerge Achieve Specializations
Three Oracle partners have achieved Oracle
PartnerNetwork Specialized status in
various disciplines:
SmartDog Services has achieved Oracle
Platinum Partner status and Oracle
PartnerNetwork Specialized status in
five separate Oracle disciplines: Oracle
E-Business Suite financial management
and supply chain management applications,
PartnerNetwork Specialized status in
Oracle Database 11g. To achieve this status,
Centroid met stringent requirements for
competency and business results, based
on the needs and priorities of Oracle’s cus-
tomer and partner communities. Centroid
has also opened an Oracle Exadata Center of
Excellence that offers deployment, imple-
mentation, and management services.
Oracle Linux, Oracle Enterprise Manager,
and Oracle Real Application Clusters.
SmartDog’s specializations and Platinum
status are an acknowledgement of the company’s expertise as measured by solution-specific education and testing and through
the endorsements of companies who have
benefited from its services in those areas.
SmartDog Services provides consulting
services for Oracle products and solutions,
ranging from full-scale implementations to
ongoing support.
eVerge Group, an Oracle Platinum Partner,
has achieved Specialized status in six categories: Oracle’s Siebel Customer Relationship
Management, Oracle CRM On Demand,
Oracle Business Intelligence foundation,
Oracle’s PeopleSoft Enterprise human
capital management solutions, PeopleSoft
People Tools, and Oracle Public Sector. Since
1993, eVerge Group has completed hundreds
of successful projects in these areas and built
a broad understanding of how various Oracle
solutions work together.
I-HUA CHEN
Centroid, an Oracle Gold Partner and
a provider of technology consulting and
outsourcing services, has achieved Oracle
smartdogservices.com
centroid.com
evergegroup.com
Schooner Releases MySQL Tool
MindStream Analytics Achieves
Hyperion Specialization
Oracle Gold Partner MindStream Analytics
has achieved Oracle PartnerNetwork
Specialized status for Oracle Hyperion
Planning. The company, a consulting and
managed services provider, was recognized
for its expertise in delivering Oracle Hyperion
Planning services through competency
development and business results.
mindstreamanalytics.com
